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DOCUMENT NAME

SYNOPSIS

 POSTED

DOWNLOADS

10 TCF (South Africa) Myths

Moving past the pitfalls of implementing TCF in a local context.

16.05.2013

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TCF Writing Checklist

Useful tips for overcoming the challenges of TCF writing in SA.

28.09.2016

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5 Signs of a TCF Culture

Understanding the indicators of successful embedding of TCF culture.

16.05.2013

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TCF Complaints Checklist

Dealing with complaints in a TCF manner is broken down in 3 easy steps.

28.09.2016

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Customer Centricity and TCF

Is addressing customer-centricity enough to meet the 6 TCF Outcomes?

16.05.2013

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Fitting the Consumer Protect Act into TCF

A discussion paper that draws the links between the CPA (as set out in the dti Overview) and TCF (as set out on the FSB Roadmap)

16.05.2013

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The dti’s Overview of Consumer Protection Legislation in South Africa

The dti’s chief director provides an overview of policy and legislation

16.05.2013

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Treating Customers Fairly, The Roadmap

The FSB’s overview of their TCF agenda

16.05.2013

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The FAIS Ombud 2011/2012 Annual Report

The annual report released by the FAIS ombud with adjudication results and statistics.

16.05.2013

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