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TCF Fundamentals Training Package

  • Description
  • Important Information
  • Optional Extras
  • Brochure
  • Reviews (6)



 This package includes: (1) Learner Manuals; (2) Facilitator & Curriculum Guides; (3) Formative Assessment Instruments & Guides; (4) PowerPoint Slides.

Materials supplied in soft-copy electronic formats:    

License Agreement: Our training materials are for a single-user only and intended for internal use by the purchasing organisation. The materials cannot be sold or passed on. Terms and Conditions apply.


 Course Aims: To transform technical and operational backgrounds into Treating Customers Fairly (TCF) demonstration and practice, many financial services firms (and their affiliates) have limited TCF skills training.This program offers re-skilling and up-skilling of anyone operating across the product life cycle.  

 Exiting Learners will be able to: 

  • Understand the desired regulatory output
  • Apply the six TCF outcomes to real-life workplace and industry scenarios
  • Understand the fundamentals for TCF management and monitoring
  • Establish decision-making authorities, practice and procedures to resolve TCF matters arising within the workplace.

Regular Price: R9 990.00                                                             67-Minute Sale Price: R8 900.00 

                                                                                                           (Terms and Conditions Apply)


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This is an essential but non-credit bearing skills program.

Minimum Entry Level Requirements:

Modules are developed based on the assumption that learners are already competent in terms of -

  • Mathematical Literacy at NQF Level 4 or equivalent;
  • Literacy at NQF Level 4 or equivalent;
  • Computer Literacy at NQF Level 4 or equivalent

  Course Duration:2.0hrs

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To enhance your comprehensive training package, you can add a range of optional services:

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“Found the entire concept of TCF to be most helpful”

“The outcomes were made simple and easy to understand – can apply to day-to-day interactions”

“The workshop was most insightful, informative and enjoyable”

“The program is well organised, planned and delivered”

“More equipped to practise TCF on a daily basis”

“I found the engagement approach for audience responsiveness very helpful”

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Optional Extras

To enhance your comprehensive training package, you can add a range of optional services: